Ordering Info

Delivery

We deliver throughout New Zealand and use the services of Now Couriers or Castle Parcels Ltd. All deliveries can be tracked. We do not send overseas.

Shipping is charged per basket. If you are making a large order to be delivered to one address, please contact us before purchase as delivery may be cheaper.

Shipping usually takes between 1-3 working days outside of Auckland, depending on location. Auckland deliveries can be delivered the same day if the order is placed before 12 p.m. For overnight or weekend delivery, please contact us for availability and price quotation.

Basket Delivery Charges:
Auckland - $9.50
North Island - $15.50
South Island - $28.50

Food Product Delivery Charges:
Auckland - $5.00
North Island - $7.50 to $12.50 (depending on weight of delivery)
South Island - $12.50 to $28.50 (depending on weight of delivery)

Multiple Basket Orders or Special Requirements

If you are making a multiple basket order and wish your baskets to be delivered to different addresses, please contact us.

If you have a special requirement, such as dietary requests or the inclusion of your own wine, please contact us.

Guarantee

If you are unhappy with a product, please contact us. We offer a full refund or replacement on any damaged products.

Substitutions

Gaia Food has the right to substitute products in a gift basket for other items of the same monetary value.

Payment

All orders are processed via Shopify Payments, a secure payment gateway powered by Stripe. We accept Visa and Mastercard.

Security

We do not divulge any of your personal details or purchase history to any third party not directly involved in the running and maintenance of your order.

 

For full Terms & Conditions, see the below links:

Refund Policy
Privacy Policy
Terms of Service